How Can I Go Bobby Murray Chevrolet?
Driving Walking Bicycling Transit
From Where : to Where :
PLACE INFORMATION
  • Address : 1820 Capital Boulevard, Raleigh, NC 27604
  • Phone Number: +1 919-834-6441
  • Street Number: 1820
  • Route: Capital Boulevard
  • Postal Code: 27604
  • Locality: Raleigh
  • State: North Carolina (NC)
  • Country: United States
  • Website
OPENING HOURS
  • Monday: 8:30 am – 7:30 pm
  • Tuesday: 8:30 am – 7:30 pm
  • Wednesday: 8:30 am – 7:30 pm
  • Thursday: 8:30 am – 7:30 pm
  • Friday: 8:30 am – 7:30 pm
  • Saturday: 9:00 am – 6:00 pm
  • Sunday: Closed
Where is Bobby Murray Chevrolet in Raleigh on the Map?
CUSTOMER REVIEWS ()

Reviews for

RATING :
4
Out Of 5

This location has 64 reviews from customers.
You can leave a review without register.

Write a review
WRITE A REVIEW

  • 5 out of 5 Rating

    5

    Eric Johnson and the entire team here were great! It was possibly the least stressful car buying experience we have had. They didn't insult us with our trade like other guys. I really would recommend stopping by and talking to Eric and Jeff Bass, the sales manager. These guys know what they are doing!


  • 3 out of 5 Rating

    3

    The staff was very courteous and replaced the headlight as promised. However, it took twice as long as they said it would. I had to go out to the service desk and ask how much longer... 2-3 minutes later they said it was running out front waiting for me. How long ago was my van done being serviced? Communication wasn't the greatest. I wouldn't be opposed to going back again sometime, but next time I need something I will try one of the other Chevy dealerships in town.


  • 2 out of 5 Rating

    2

    The folks there are nice enough, but not capable of providing much help at all on a Saturday. I asked if they could test a relay for me and they could not. All the tool boxes were locked. The sign said they were open. I guess this is just for oil changes and tires. False advertising. I then got a part from parts that was never installed and in less than 20 minutes I was back to get a refund. The parts guy gave me money back, but he was reluctant and opened the unopened box, looked at the part, looked at me, winced and gave me a refund. Basically you have a Jiffy Lube and Auto Zone at Bobby Murray Chevrolet on Saturday. The guy said I was lucky to get my money back. Typically they do not give refunds on ANY electronic part. I guess this was his way of saying you are shit out of luck if you want to deal with Bobby Murray directly. Late last year I had a new warrantied refurbished engine replacement for around 7k in my 2003 Suburban. Complete with a 100,000 3 Year Warranty. Since then, my dash Instrument Cluster crapped the bed and I am not able to access the OBDII interface to get trouble codes. There was a lawsuit and settlement for the instrument cluster, but I was told it did not apply to my car since it had (before the new engine) too many miles. You see, the car came with inferior lifters initially. While driving back from Montana with a 31' travel trailer in tow the lifters for cylinders 3 and 5 broke and I had to replace them on the fly while on the road with wife and kids. I flew them back to Raleigh from Council Bluffs only to learn from this same dealership that the lifters in my LS1 were cruddy crap all along. I very much despise Chevrolet as I have had the vehicle for more than 10 years and never received recall, or lawsuit data until after the terms had expired. Are there any more reasons to not deal with Chevrolet? Don't know, all I do know is that the dealership is out to rake you over the coals and then have the nerve to tell you how great a Chevy is. By the way, now the truck is in my back yard with a new engine and very clean but will not start. All I did was pull it back there, remove the IC making sure to retape all the splices that were there. To my surprise they did not fix any of this when they put the new engine in. What a rat nest this was. Looks like a bunch of squirrels got in there. Is this typical of how Bobby Murray operates. Don't know. I only know that now I have a car that will not run, for what seems to be no reason at all.


  • 2 out of 5 Rating

    2

    I dropped off my Chevy Cruze 2015 on 6/10/2015 to the Collision Center and they were doing a paint job on the side for a little scratch they told me it should be ready the same day. Since it looked like it was going to rain later that afternoon he said "I already did the paint but if you took your car today the rain would mess it up because it's not dry". Let this be known I had to be to work the next day at 12pm. I had to call myself it's not like they were keeping me updated, I called at 10:45 am And greg answers and tells me my car is ready I'm sending someone over I got back at the shop at 11:55am so I was pissed I was late to work they obviously did not care and when I told greg I was upset all he had to say was they just finished your car 20 minutes ago. If he would have gotten me a rental car this would not have been an issue I guess there stingy with that. I don't like liars and it felt like I was being lied and told different stories by the same person it's messed up. I had gotten a band new chevy cruze 15 from them and the sides started popping up the cd player I had to get replaced within 3 days of having the car and I had never even touched the cd player. I'm so frustrated with this place. What prompted me to writing this letter was mostly about my service I had on 6/10/2015 which carried over to 6/11/2015 I should be satisfied with the car I have but I'm not.


  • 1 out of 5 Rating

    1

    I can honestly say I feel completely taken advantage of and almost victimized by this place and their employees. On Monday, July 27, 2015, my disabled aunt and I found our way in the doors of this dealership, not because we wanted to but because we really didn't have many options at the moment. Being from Ohio, we were on vacation when we started having pretty bad car problems with my aunts car. My aunt, being legally blind, surrendered her license a few years ago so I was the driver. After weighing in with a really good mechanic elsewhere, we decided it would be best to trade the car in because we didn't have the couple days it was going to take to get it fixed. Not being from this area we went to the closest dealership from the mechanics shop. It happened to be this one. Our salesman, Jim Perry, showed us a couple cars on the computer then sent us out to the lot to look at some by ourselves while he went to help a guy buying a truck. The cars in this lot seriously lack information about each vehicle.... What options they have, mileage, price, etc. Being left alone in the lot made it impossible to ask any questions about any of the cars. Knowing we were in a position where we had to get out the door in something, this guy wouldn't even try to discuss a better price. When we were going to test drive a car, he kept pushing the issue that he couldn't let my aunt drive the car. News flash buddy, no legally blind person wants to try to get behind the wheel especially in an unfamiliar area. She wasn't asking to drive. Then he tried to tell us that my aunt couldn't purchase the vehicle because she doesn't have a license. We went though hassle after hassle, biting our tongues the whole time because all we wanted to do was just get out of there. This guy was more focused on telling us about a $1800 picture of his wife and the time him and his dad broke down than he was getting us to the point that we could walk out. At one point he was down with Barry the financing guy, and when I went to ask him something they were both in there just sitting there laughing, neither one doing anything to get our paperwork going. He finally came back in and said that he told Barry to just give us the low interest rate cuz we had been thru enough, truth is my aunts credit is awesome enough she should've gotten a 0% rate. We felt ridiculed most of the time we were there, and knew if we left and went somewhere else we were going to have to start all over and get back on the road that much later. This is definitely not the first time either one of us has been at a dealership buying a car, but I can honestly say this is the first time both of us felt like we were taken advantage of, ridiculed, played like puppets on strings. If I had the ability to print this off and post it across their building I would. This is the first negative review I have ever posted for any place, and I mean every word of it. A tip to Jim: treat your customers like real people and quit being so fake. You're clear as glass and people can see right through you.