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PLACE INFORMATION
  • Address : 3990 South Roosevelt Boulevard, Key West, FL 33040
  • Phone Number: +1 305-293-1818
  • Street Number: 3990
  • Route: South Roosevelt Boulevard
  • Postal Code: 33040
  • Locality: Key West
  • State: Florida (FL)
  • Country: United States
  • Website
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CUSTOMER REVIEWS ()

Reviews for DoubleTree by Hilton Grand Key - Key West

RATING :
4.2
Out Of 5

This location has 59 reviews from customers.
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  • 5 out of 5 Rating

    5

    This is our 2nd year staying here and again it was great. The only complaint was we booked 4months in advance and asked for a room overlooking the pool and didnt get it. Otherwise its was wonderful!


  • 5 out of 5 Rating

    5

    Great hotel!! Awesome pool, free shuttle service to the airport, beach, and Duval street. Free beach chairs on Smather's Beach. Great restaurant inside. Staff is very friendly and helpful. Nice pool, even supply you with towels. Highly recommend for the price and amenities.


  • 2 out of 5 Rating

    2

    What a dis-appointment this place has been. The pool area is OK but the rooms are old, smelly, and not clean. When the maids come to clean room, it looks like a 5 year old has cleaned. The breakfast buffet is a joke. It is a the same exact food you would get at a Holiday Inn, just presented a little better. Also, when we arrived there was dirty dishes in hall way on floor. I can not tell you how many maids had walked bye them, but they were still there 4 hours later. I never ever never write bad reviews but I want people to be warned. DO NOT WAIST YOUR MONEY!


  • 3 out of 5 Rating

    3

    This was our 2nd stay at this hotel, 2014 and 2015. We made reservations for a room with a balcony and two queen beds. We arrived and checked in with no problems. We noticed the hotel and room maintenance was not up what it could be. The balcony was a joke, there was not enough room to enjoy it. There should not be any added costs for a room with a balcony. There was rust on the door frame in the bathroom, towels and wash clothes were not adequate with 3 staying in the room. Concierge was marginally helpful. The shuttle to downtown was overcrowded and uncomfortable. People had to stand on the bus or wait another hour for the next shuttle, which would be overcrowded and uncomfortable also. After our first visit to this hotel we were excited for our second visit. After our second visit, we have decided we will look for other accommodations. We love Key West and visiting the area but feel the Doubletree by Hilton Grand Key should be more accommodating and better maintained. The restaurant in the hotel was good. Breakfast buffet had a great variety of breakfast items.


  • 2 out of 5 Rating

    2

    I have been to the Doubletree numerous times and it has been wonderful. But this time my view with a balcony was looking at a construction site. Who wants to look at that? Especially when you are paying $550 for 2 nights? It was my first time on the first floor. Because I pre-paid I had an extremely small room with a non view. My view at my house is better than what I had on my vacation. The sink didn't clear out and the bathtub leaked. Worst room I ever had. Instead of offering me another room I was given a free breakfast. I can only say that I will never go there again because loyalty obviously means nothing. Go to a bed and breakfast. Much better and you will be much happier.