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PLACE INFORMATION
  • Address : 6050 West Craig Road, Las Vegas, NV 89130
  • Phone Number: +1 702-352-2540
  • Street Number: 6050
  • Route: West Craig Road
  • Postal Code: 89130
  • Locality: Las Vegas
  • State: Nevada (NV)
  • Country: United States
  • Website
OPENING HOURS
  • Monday : 6:00 am – 10:00 pm
  • Tuesday : 6:00 am – 10:00 pm
  • Wednesday : 6:00 am – 10:00 pm
  • Thursday : 6:00 am – 10:00 pm
  • Friday : 6:00 am – 10:00 pm
  • Saturday : 6:00 am – 10:00 pm
  • Sunday : 8:00 am – 8:00 pm
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CUSTOMER REVIEWS ()

Reviews for Lowe's Home Improvement

RATING :
3.3
Out Of 5

This location has 11 reviews from customers.
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  • 2 out of 5 Rating

    2

    Lowes has went in the gutter! ! everyone runs other direction when you need help! They lost a $800.00 sale because they decided to close the restrooms and told my 10 year old daughter to go across the street to use there bathroom. Thats all I needed now im going back to homedepot! ! Congrats Lowes you just lost my $1200 a week sale!


  • 1 out of 5 Rating

    1

    the lady that answered the phone at 8:30 on 1/21 hung up first time then couldn't tell me whether dishwasher installation was included with purchase and delivery - transferred me and it just rang and rang and rang.. its like this basically every time I call.. correction 2nd lady answered the phone and says the appliance person doesn't actually come in until 10 - imagine that - two people at the store not being able to answer the question. They are really on top of their game.


  • 5 out of 5 Rating

    5

    Great service at this Lowes. They were so helpful with a special request to purchase and deliver a bbq that was a gift. I live out of town and was able to talk to the store directly and they arranged to assemble the bbq and deliver it. When their third party delivery service failed to call and arrange delivery they personally delivered the bbq! It was wonderful to be able to work with such nice people.


  • 2 out of 5 Rating

    2

    Customer service needs to brush up on how to better treat... you guessed, customers. The keysmith was out - took 15 minutes, two runners, and a flashing yellow light for the stand-in to arrive. "I don't cut keys" was her lukewarm response. Mind you, the self-serve machine was out of action which offered the dynamite deal of 2-for-1. Meanwhile, a cranky blue-haired old lady behind me thumped her foot and asked for me to hurry up. Would if I could Granny Smith. Lowe's was out to lunch. The stand-in said she couldn't cut my key. "We don't have the 629B key you need." Really now? So I have to buy a specialty key to get the deadbolt key I need? You don't have this 629 - plain - in stock? "Nope." She might as well have been on Pinterest; clearly her attention was elsewhere. I asked for a supervisor. Management strolled in, and I asked for the same 2-for-1 deal their kiosk offered. No-can-do. "They're not a part of Lowe's - private vendor." Well, they're on your doorstep. Take ownership, or better yet, beat the competitor. "We can offer at most 10% for your inconvenience." It's at this time my wife, who worked customer service for years in retail, noticed the keysmith desk flooded with about 4 other employees. Where were they before? Ready to walk, I again asked for a 2-for-1 deal, given their lack of customs and courtesies, the wait time, and their inability to make choices. So management brought in the white-polo'd head honcho 'cause management "couldn't" make the decision to cut a deal. White polo pulled management aside, cut through the red tape, and authorized the deal. And what then did management discover? The blasted 629 key, right behind the counter. The whole ordeal took a good 35 minutes.


  • 4 out of 5 Rating

    4

    I try to create things from my garage and this place or rather the people that work in here are really a big help. I am glad that I have the support and tips that I need whenever I go in here.