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  • Address : 5400 Brook Hollow Parkway, Norcross, GA 30071
  • Phone Number : +1 770-416-7630
  • Email : info@malibugrandprix.com
  • Street Number : 5400
  • Route : Brook Hollow Parkway
  • Postal Code : 30071
  • Locality : Norcross
  • State : Georgia (GA)
  • Country : United States
  • Website :
clock OPENING HOURS
  • Monday : 11:00 am – 10:00 pm
  • Tuesday : 11:00 am – 10:00 pm
  • Wednesday : 11:00 am – 10:00 pm
  • Thursday : 11:00 am – 10:00 pm
  • Friday : 11:00 am – 10:00 pm
  • Saturday : 11:00 am – 10:00 pm
  • Sunday : 11:00 am – 10:00 pm
Where is Malibu Grand Prix in Norcross on the Map?
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Categories Sectors served by Malibu Grand Prix
Comments CUSTOMER REVIEWS ()

Reviews for

RATING :
3.4
Out Of 5

This location has 52 reviews from customers.
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  • avatar

    5 out of 5 Rating

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    5

    I will be going there for my birthday on July 7th and I'm so excited! My mom and I took a tour of the place and it looks amazing. When we went it wasn't crowded at all. I think maybe the Kart track should be a little bigger and the waterfall in front of the bumper cars should be open for swimming or playing in the water. And maybe some more advanced arcade games. Overall I really love the place. Can't wait for my birthday party!

  • avatar

    1 out of 5 Rating

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    1

    If I could give this place negative stars I would. After driving for an hour with my family from Canton, GA, and waiting in line for an additional hour, we were told the water park was closed because the staff couldn't get the chemical balance in the water correct. A sign posted, at the entrance or on their site stating this fact would have been convenient. There was one employee, ONE EMPLOYEE, at the booth. That individual informs me that I would not receive a refund at that moment for my waterpark tickets because I purchased them online. She tells me to go to the website to get my refund. I've spent nearly $200 with this place. The website states no refunds or exchanges. Since it isn't my fault the waterpark was closed and I was not informed of this fact prior to buying the tickets, I decided to call the customer service number to get a refund. I was hung up on twice. I spoke with 11 different OUTSOURCED customer serviced agents. These individuals could barely speak english and claimed their names were "Jane, Bob, John, & Sarah...etc. Half the people I spoke with on the phone either transferred me around, told me to go back to the park, or hung up on me. The last rep I spoke with said he was sending me a link to print out the tickets I paid. WHAT GOOD are the WATERPARK tickets if the WATERPARK is closed. I will be reporting this place to the Better Business Bureau and detailing my horrific experience today on every review site I can find. YELP! here I come! PLEASE DO NOT TAKE YOUR FAMILY TO THIS PLACE. It was overcrowded, dirty, unorganized, and outdated. I could go into further detail but I fear its already to long and people won't read my review. Just please stay away.

  • avatar

    2 out of 5 Rating

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    2

    It wasn't what I expected especially when seeing it online and seeing it in person. I was really disappointed about the bumper boats because it seems like it's only large enough for children to mid-teens. The game room is too crowded. I do not like the concept for the general admission to Buccaneers Cove. Even if you choose not to participate in the water activity you'll still have to pay the same admission price for sitting in the area which I think is absurd! The bottom line is this place is a low budget Andretti's, Whitewater and Dave and Busters rolled up in one.

  • avatar

    1 out of 5 Rating

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    1

    I held my daughter's 8th birthday party at Malibu Grand Prix in Norcross. It was the absolute worst. I would never make that mistake again. First of all, no one called to tell me anything. I had to go there the morning of the party to find out what needs to be done. I get there and I am told that if the party goes over one hour it will cost me $100.00. The host for the party is the one that makes the pizza, which takes 15 minutes to make and that 15 minutes is counted as part of the 1 hour that you pay for. I had to feed the kids myself. The host herself she was very nice but the whole experience was horrible. There were other parties being held and people were complaining left and right. Take your kids to enjoy the amenities but DO NOT have your child's birthday party there. By the way, the website says that the birthday child gets a gift from Malibu - did not happen. The host, I don't remember her name did give my daughter 1000 token credit and the website states that you get a 5000 token credit. That is my 1st and last birthday party there. Overall it was horrible. I work in customer service and I know for a fact you do not treat your customer so terribly.

  • avatar

    1 out of 5 Rating

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    1

    Malibu Grand Prix in Norcross, GA is by far the worst family entertainment center I have ever been to. That’s saying a lot because after 10+ years of being a nanny and now a mom of 4, I’ve seen my fair share of these places. From the moment we walked in I was a little concerned with the overall upkeep, but I figured it was summer and they were getting a lot of business and might be having a hard time keeping up. Well it didn’t take long to figure out that my benefit of the doubt may have been very generous. Below is a list of issues we encountered: • Pretty much dirty everywhere. Patrons evidently had no issue throwing trash on the ground and the staff was in no hurry to pick it up. • The mini golf course had a theme but it was obvious nothing had been painted or spruced up in many years. Both courses were just “dull”. • There was trash on the putting greens. Worse than that, a few flood lights were busted and the remains of one of them were still on the putting green. • There were only two functioning bumper boats. What fun is that?? • The arcade was having an all you can play on non-ticket games if you purchased a wrist band. However, we had tokens and were exiled to the outer ring of games. This would have been tolerable if at least half of the games available to us worked. • Then we get to the go carts. This was worst part of our experience for a few reasons. The crowd we ended up on the track with was horribly rude, which I know was not the management or staff’s fault, but the way they handled the issues was. My 8 year old was yelled at by an attendant for bumping a car that was cutting across the track from side to side in an attempt to keep anyone from passing. Bumping isn’t permitted but accidents can’t be avoided with that sort of behavior but fine, he broke the rule. My problem came when both myself and my partner were bumped at different times by this same group of teens in what seemed like a very intentional manner and the staff laughed rather than reprimanding them. My partner was hit so hard that her car was turned around. We decided to ask to speak to the manager on duty because the teenage staff was so unfair and amused by the situation. That’s when we experienced the biggest issue in my opinion. Come to find out, the “manager on duty” couldn’t have been much older than a teenager herself. She seemed to have a hard time understanding what our issue was but finally decided to go speak with her staff that was working the go cart track. That talk turned into a giggle fest. Once she was done chatting with her staff, she came over and asked if “well do you want to ride again?” At that point we were done and honestly didn’t feel like the situation was going to improve so we left. I was going to contact their corporate office but Palace Entertainment only publishes their street address in the contact info on their corporate site. No email address and no phone number. Somehow I am not surprised with the condition of their facilities. I will do further research to track down more direct contact information later today. Bottom line…..SKIP IT!!!

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