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PLACE INFORMATION
  • Address : 13000 Middletown Ind Boulevard, Louisville, KY 40223
  • Phone Number: +1 502-785-8183
  • Street Number: 13000
  • Route: Middletown Ind Boulevard
  • Postal Code: 40223
  • Locality: Louisville
  • State: Kentucky (KY)
  • Country: United States
  • Website
OPENING HOURS
  • Monday : 8:00 am – 4:30 pm
  • Tuesday : 8:00 am – 4:30 pm
  • Wednesday : 8:00 am – 4:30 pm
  • Thursday : 8:00 am – 4:30 pm
  • Friday : 8:00 am – 4:30 pm
  • Saturday : Closed
  • Sunday : Closed
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CUSTOMER REVIEWS ()

Reviews for Mr. Transmission/Milex of Middletown

RATING :
3.5
Out Of 5

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  • 1 out of 5 Rating

    1

    SCAM ARTISTS. AVOID AT ALL COSTS.. My transmission lost 2nd and 3rd gear. I googled the closest shops to me and this came up. They offered a free tow so I called them. Driver towed me in and that point a friend of mine warned me about a bad experience with these guys but they already had my car. Christian calls me back and said they can not find anything wrong with my car and it will be $498 to determine what is. I asked about the "free estimate" and he said that it didn't turn up any problems. At this point I really need to have it fixed so I let them proceed, he calls me back and says my entire transmission needs rebuilt for $3700. So I told him I needed a second opinion, to which he tells me I was putting them out because they had already "done so much work"!!! I had to pay for the tow and the $498, I ended up getting it fixed and it did NOT need rebuilt for $584.20 at a fair shop. These guys and their manager "Christian" are Louisville's finest scam artists.


  • 1 out of 5 Rating

    1

    On Thursday April 9, 2015 my husband's jeep began having problems on his way to work. He contacted Mr. Transmission while at work to inquire on services to the clutch, which seemed to be what the problem was. The representative told him they offer towing to their location along with a "free" diagnostic. He told my husband the tow fee is around $60, which is waived if the customer decides to allow them to perform needed repairs. My husband thought this sounded reasonable and asked them to come make the tow and call him once they've performed the "free" diagnostic. Once Mr. Transmission had the jeep towed to their location, they called to inform my husband they would not be able to diagnose the problem without him paying a $500 labor fee to take the transmission apart. This is far from a "FREE" diagnostic, and my husband told them no thanks. He was then informed he would owe them $60 for the tow bill. I called the same representative and told him that, because they failed to disclaim the fact that if they had to take anything apart to diagnose the customer has to pay an upfront labor fee, they should foot the $60 tow bill, as had they disclaimed this to my husband, he would never have had them tow it in the first place. The representative went on to say they don't make money off the $60 tow bill, which was absolutely beside the point. The point is (and I verbalized this) that the representative should use the term "free diagnosis" loosely, and should in the future disclaim to the customer that if they have to take anything apart to diagnose the customer has to pay an upfront labor fee. Might I add, also, that it turned out to be the hydraulic line, which my husband repaired for himself, without taking anything apart. Nothing could ever convince me that any of the technicians at this Mr. Transmission took the time to do anything with my husband's jeep without first trying to con money out of us. Christian (Mr. Transmission) failed to resolve my complaints, and went as far as submitting only half of any evidence with our dealings with them to the bbb.


  • 1 out of 5 Rating

    1

    Misdiagnosed. Fixed for literally over 85% less elsewhere ($1,200 vs $150) and it runs great!


  • 5 out of 5 Rating

    5

    good honest knowledgeable.I will definitely bring my car back for any repairs.


  • 5 out of 5 Rating

    5

    Fixed it for 600 dollars less than the other guy(wont mention any names) and did a great job. THANKS !!!!!!!!!!