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PLACE INFORMATION
  • Address : 7801 Montgomery Road, Cincinnati, OH 45236
  • Phone Number: +1 513-699-4190
  • Street Number: 7801
  • Route: Montgomery Road
  • Postal Code: 45236
  • Locality: Cincinnati
  • State: Ohio (OH)
  • Country: United States
  • Website
OPENING HOURS
  • Monday : 10:00 am – 9:00 pm
  • Tuesday : 10:00 am – 9:00 pm
  • Wednesday : 10:00 am – 9:00 pm
  • Thursday : 10:00 am – 9:00 pm
  • Friday : 10:00 am – 9:00 pm
  • Saturday : 10:00 am – 9:00 pm
  • Sunday : 12:00 – 6:00 pm
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Categories of Nordstrom Kenwood Towne Centre
CUSTOMER REVIEWS ()

Reviews for Nordstrom Kenwood Towne Centre

RATING :
4.8
Out Of 5

This location has 8 reviews from customers.
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  • 5 out of 5 Rating

    5

    Leah did a fabulous job helping me buy some bras today. I already knew my general size and she stepped up to find just the right bras to fit my shape. She even called multiple stores (including Puerto Rico, haha) to have another one shipped to me. Top notch customer service, great selection of quality brands and sizes, and a clean classy store.


  • 5 out of 5 Rating

    5

    Excellent service and plenty of one-to-one interaction with your salesperson. Nordstrom has a great focus on customer satisfaction and the prices tend to keep the crowds away, allowing for the great service. I've gotten two of my favorite pairs of shoes from here along with some great professional wear.


  • 5 out of 5 Rating

    5

    I would give a zero star but because of one sales associate I met, I'm giving a five star. Read my story! I went to get a suit for my wedding a month in advance to make sure I would get the suit in time. I was assisted by Katie who helped me with ordering a couple of different suits since they didn't have the suit I wanted. During the alteration, I was not sure if the alteration lady understood my requests, but Katie assured me that she will do everything to make me happy. I had to come back a week after for alteration, which took another week to finish. I don't live in this area so I had to drive an hour each time. I was kind of frustrated that I had to come back twice, but I was assured that my suit will be perfectly ready. When I came back to pick it up, I noticed the alteration was not the way I was told or requested. Katie wasn't in the store that day, so I was assisted by Laura. She insisted that we do another alteration to fix the vent so it wouldn't be floppy. She assured that it will be delivered to me so I won't have to come back for it and that I will receive it by the end of that week. Another week pass by and I still didn't receive my suit or hear from her. So, a week before my wedding I called the store to get an update of the shipping. I talked to Laura, she seemed to be in panic mode because she realized the suit is still in the store. She then said she will deliver it to me overnight. I received the suit next day, but the suit was completly messed up after going through two alterations. This time, I was panicking because I needed the suit in three days. So again, I called the store looking for Katie, Laura gave me options to do another alteration or get a new suit. Of course, I had them order a new suit and I drove an hour again for alteration. Katie assured me that she will be in the store to make sure everything will be ok this time. However, when I arrived she was not even in the store, she text me and told me to find Derrell B, a sales associate. He seemed pretty frustrated with this incident as he had to clean up the mess that he has nothing to do with for Katie. I was really mad that she lied and ditched me like I was annoying her. Derrell B. had to go in the back to find my suit, even before I began explaining/complaining, he calmed me down, listened, and explained what he would do to make sure I get what I need. He was incredibly professional, knowledgeable, and helpful. I wish I had him assisting me when I first came to the store. Since there was no time to waste, he called a very experienced and skillful alteration person he works with to do my alteration. I chose to wait about 4 hours to get in the same day. After 4 hours, he brought me the suit, I tried it on, it was just PERFECT!!!!!!!! I could have not aksed for a better!! BEST sales associate. I shop at nordstrom all the time and never really had a problem like this, but certainly this was the worst experience thanks to unprofessional sales associate!! Derrell B. went above and beyond to meet my needs and took care of the business for me!! I'm definitely going back to the store once I get my wedding photos as I have promised him. If you ever need assistance or are looking for men's suit, this is the man you wanna find and work with. I would give a zero star but because of Derrell, I'm giving a 5 star!!


  • 5 out of 5 Rating

    5

    very nice center


  • 5 out of 5 Rating

    5

    Excellent service