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PLACE INFORMATION
  • Address : 14137 Rivergate Parkway, Charlotte, NC 28273
  • Phone Number: +1 704-587-1198
  • Street Number: 14137
  • Route: Rivergate Parkway
  • Postal Code: 28273
  • Locality: Charlotte
  • State: North Carolina (NC)
  • Country: United States
  • Website
OPENING HOURS
  • Monday : 9:00 am – 9:00 pm
  • Tuesday : 9:00 am – 9:00 pm
  • Wednesday : 9:00 am – 9:00 pm
  • Thursday : 9:00 am – 9:00 pm
  • Friday : 9:00 am – 9:00 pm
  • Saturday : 9:00 am – 9:00 pm
  • Sunday : 10:00 am – 7:00 pm
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Categories of PetSmart SW Charlotte
CUSTOMER REVIEWS ()

Reviews for PetSmart SW Charlotte

RATING :
2.9
Out Of 5

This location has 6 reviews from customers.
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  • 1 out of 5 Rating

    1

    I used to get aquarium salt from Petsmart, but after my most recent visit, I will never support Petsmart again. I have been to numerous stores in several states only to find the same thing- staff members who are uneducated in the ANIMALS that they sell and the care that is needed for them. I found hermit crabs living in tanks that they couldn't even breathe in (they need a warm humid environment, and there was a half working heat lamp), in shells were so small that they couldn't fit in, water dishes that were empty, the food in the dishes looked like it had started to mold and in conditions that caused them to be so stressed their legs were falling off. I realize that the majority of people don't put fish, crabs, lizards and other smaller animals on the same level as cats and dogs, but the conditions I witnessed (in multiple stores) can only be described by one word- INHUMANE! While I was on your website looking to write a review, I noticed your Vet Assured Promise, which infuriates me even more. "PetSmart makes a significant investment in the care of our pets and it is apparent in the quality and comfort of the pets in our stores. " Whatever significant investment you think is being made in your stores is not occurring, perhaps you could invest some extra time and money into properly training your staff.


  • 1 out of 5 Rating

    1

    This is the worst location ever. My brother and I got followed through the store. Manager named Jenny was rude and another supervisor named Ashley was stupid as hell. The worst customer service every. Ashley didnt know who the store manager was or what kind of manager Jenny was. She damn sure don't need to be a supervisor. Never shall I step foot in this damn store again!


  • 4 out of 5 Rating

    4

    I go to this location quite often for cat food, dog toys, dog grooming and veterinarian annual. This location does get busy and I have had to wait at the counter for veterinarian office but never has anyone been rude to me. I find the store clean and there are always lots of deals going on at PetSmart. If you use your basic edict and communication skills I guarantee that this store will help you find, get, or point you in the right direction to what you need, want or information for your pet. I would recommend.


  • 5 out of 5 Rating

    5

    I have been here lots of times to take my dog to get groomed service was fast and have never had any problems. Good prices and great choices. Don't believe the other bad reviews, I think they had a bug up there butt.


  • 1 out of 5 Rating

    1

    Brought my goldendoodle puppy here for a trim. First time going to PetSmart for grooming and I will never go back. Worst grooming on a puppy i have ever seen. I would rather pay more at a professional grooming place that actually knows what they are doing. All they did was shave around his eyes, Im beyond disappointed on how terrible they treated my dogs coat.