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PLACE INFORMATION
  • Address : 2601 Jackson St., Ann Arbor, MI 48103
  • Phone Number: +1 734-994-6437
  • Postal Code: 48103
  • Locality: Ann Arbor
  • State: Michigan (MI)
  • Country: United States
  • Website
OPENING HOURS
  • Monday : 8:00 am – 9:00 pm
  • Tuesday : 8:00 am – 9:00 pm
  • Wednesday : 8:00 am – 9:00 pm
  • Thursday : 8:00 am – 9:00 pm
  • Friday : 8:00 am – 9:00 pm
  • Saturday : 9:00 am – 9:00 pm
  • Sunday : 10:00 am – 6:00 pm
Where is Staples in Ann Arbor on the Map?
CUSTOMER REVIEWS ()

Reviews for Staples

RATING :
2.8
Out Of 5

This location has 15 reviews from customers.
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  • 1 out of 5 Rating

    1

    Like one of the other customers, I don't ordinarily write reviews. However, the customer service I received moments ago on the telephone was terrible. I had a simple question about whether the store had a certain kind of ink cartridge, and the woman on the phone sounded exasperated by my question. I gave her the type of printer, model number, and the specific type of ink cartridge I needed, and clarified that I needed ink, not toner, After being on hold for roughly eight minutes, she returned, gruffly asked, "still there?" then asked me for all the information again, and followed up with "I believe we have it in stock." After taking almost 10 minutes to check for a specific type of ink cartridge, how don't you know definitively if you have it or not? I don't want to drive out there and discover you don't have it. Purely out of habit I thanked her, and received a "Yup, bye now" in response. I think I'll take my business somewhere else.


  • 1 out of 5 Rating

    1

    I don't review things, but 7 frustrating days of interactions with Ann Arbor Staples has compelled me to do so. I was in the middle of mailing out job applications. All the materials needed to be on the same type of paper. Sounds pretty standard. Turns out that was a curveball for Staples. After they ran out of their usual paper 75% the way through my applications, they said they would order some more and they'd be ready w/in a day or 2. Totally understandable. Though I was a little frustrated that a copy and print store ran out of paper, I was pretty happy with Staples so far and I didn't mind waiting a day or two, like they promised. So I showed up the next day, and still no paper. I asked if they put the order in, and they said yes. So then I asked if the paper would be in the following day, and they said yes. So I went on day 3. Still no paper. I confirmed that they had put in the order, and the person told me they expected the paper any day now. Then I "wised up" and asked Staples to just call me when they got it in. That plan would have worked, but they're so incredibly disorganized (a bit ironic for a store that's based on organization) that they never called. Over the next 3 days I kept calling and asking about the paper, to which they said that they expected the paper "any day now." Every time before I hung up I would ask them if they still had my number, to which they would say "no" and that they didn't know the needed to call someone when the paper arrived. I left my number with them no less than 4 times, and received no more than 0 phone calls. So on day 7, I walked in the store, asked if they had the paper, to which they said their most recent truck shipment didn't have it. I then asked if they ordered it, which to my surprise the answer was "no." "No?" I said. "But you guys told me at least 4 times that you had ordered it and that it should be in any day now." "Well," Mr. Staples said, "I don't know why people had been telling you that. We don't actually order our paper. We just put in the system when we're out of paper and then they send it on the truck." "But it's not on this truck, or any of the trucks over the last week?" I asked. "No, our system keeps saying that we have the paper, but we don't, so they won't send us the paper." "Have you done anything about this?" I inquired. "No," says Mr. Staples, "we have not." "You are an idiot, Mr. Staples," I said. "A world class idiot." A few take aways: First, we're talking about paper. Their standard paper. They ran out of their standard paper, which is itself impressively stupid for a place that does copies and prints. The fact that they couldn't get more of said standard paper within a week (with incessant reminders from a guy who had just spent over $200 dollars in printing there and who kept telling them that this was urgent) is even more impressively stupid. Second, I blame myself for not going to another store. The reason I didn't (if you've been wondering) is because I needed the printing done at a Staples because it needed to be on the same paper. I didn't go to a different Staples because the closest one was 30 minutes further and the Ann Arbor one kept saying that they would have the paper "any day now." Third, the Ypsilanti Staples is fantastic. When I finally bailed on the Ann Arbor Staples, the Ypsilanti one was incredibly helpful, and surprisingly well stocked in their standard paper. I never thought I would be so relieved for a copy and print store to be able to copy and print. Manna from heaven, I tell you. Oh, by the way, the Ann Arbor one overcharged me. I only noticed this when I was at the Ypsilanti Staples and was showing them my receipt. The Ann Arbor one charged me for 100 extra copies. That place is a black hole of incompetence in a universe of crap.


  • 5 out of 5 Rating

    5

    Awesome customer service! Others should take a lesson from your store. Your employee that waited on me didn't have a name tag however I witness her deal very politely with a very rude customer. Keep up your integrity. Your an awesome store. Sincerely Barbara


  • 2 out of 5 Rating

    2

    I was in a hurry to buy some paper this morning, so I ran into Staples. Upon entering I noticed a display advertising copy paper for $3.99 with an EASY rebate. I thought Awesome - I love EASY. Turns out the easy rebate is not at the register, but requires a copy of the receipt being sent to El Paso TX and having to wait 4-8 weeks for my measly $12 rebate. I own a business and apparently Staples values my time at less than $12. On a positive note, my cashier was really nice. This is in spite of working for someone who created a policy designed to upset customers when they are checking out. I hope that the (probably 18 yr old) cashier does not think all companies are run like Dunder –Mifflin. I am not going to use Staples again for at least a year.


  • 1 out of 5 Rating

    1

    I own a Home Inspection Business and was in need to quickly print off some Flyers for marketing that day . I had the word document on a standard SD memory card (yano the most common type that is on every pc ?) The blond gal in the print dept gave me a line of crap right outta the gate how it can only be a USB card, and looked at me like I was from another planet for having it on a SD card. She wouldn't raise a finger to help and actually acted like I was asking for some impossible task. She took it and placed it in the printer and lied to my face. said there was no files on it . Staples you are a disgrace and your employees are the most ignorant ,pompous self centered pieces of garbage in town. I drove to Office Depot on Eisenhower where David had copies printed in 2 minutes.(lush, colorful and crisp) They were as nice as my mother there .and the thing I handed him was ... ,,,wait for it !! yes that crazy lil SD card that nobody would ever be able to remove a file from ...I mean after all who uses those right lil blond gal ? You mean lil snake !