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PLACE INFORMATION
  • Address : 460 West 141st Street, New York, NY 10031
  • Phone Number: +1 212-234-5432
  • Street Number: 460
  • Route: West 141st Street
  • Postal Code: 10031
  • Locality: New York
  • State: New York (NY)
  • Country: United States
  • Website
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CUSTOMER REVIEWS ()

Reviews for Sugar Hill Harlem Inn

RATING :
3.2
Out Of 5

This location has 10 reviews from customers.
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  • 4 out of 5 Rating

    4

    I loved this place . I where there with my husband and 2 friends in october and I had a really good time, and nice breakfast .


  • 1 out of 5 Rating

    1

    I wish I could give this place a ZERO!! DO NOT STAY HERE! BE WARNED!!!!! I had a confirmation to stay there and they charged me a $100 cancellation fee EVEN THOUGH I DIDN'T CANCEL!! When I called the hotel a man named Jeremy was VERY rude and went on and on and on about how he "has" to charge me. He also said... and I quote "Everyone thinks hotels are about hospitality but they are really about HOSTILITY!!" Really??? I had to spend hours on the phone with my bank to dispute the false claim and then hours on the phone with their booking agent to refund me the money he charged after I ACTUALLY cancelled. They should be embarrassed.


  • 1 out of 5 Rating

    1

    SERIOUSLY, this place is BAD NEWS! Like others, I too was left without a room despite booking 5 weeks in advance and having a confirmation. What's worse, it was for my wedding night! I choose this place because it was close to our reception venue and seemed like a charming place. To be fair, the place did seem nice from the dining room I stood and waited in for more than 30 minutes as Jeremy (the owner) talked to his wife on the phone about their travel plans to Trinidad and argued about a green couch. When he was done, he turned his attention to the lone person in the check in area (me), and told me I had only made the reservation the day prior (instead of the 5 weeks ahead I had actually booked it) and informed me I didn't have a place to stay on my wedding night. He scrambled to call colleagues in the area to find a spare room and I stood and waited for another 30 minutes. I had expected to check-in quickly, drop some bags, and put a bottle of champagne in the fridge to cool; but the more than an hour of waiting and then the additional time to find my way to the other hotel and park had a knock-on effect and delayed our ceremony. I've been all around the world to some really basic accommodations, some with language barriers or in rather sketchy places and honestly I've never had as much trouble or as rude or terrible service as I did with these clowns. These guys are amateurs and a-holes. If you want peace of mind knowing that you actually have a place to stay, AVOID THIS PLACE AT ALL COST!


  • 2 out of 5 Rating

    2

    Pros: Rooms were very big. Beds were very comfortable. Free wifi. Tv's in every room + big screen TV in living room for guests. Cons: We were originally confirmed for suite with 2 rooms & shared bathroom. When we arrived, we were instead given room in property 6 blocks away. Owner sent us to this building on foot without offer of cab (2 of 3 guests are seniors almost 80 years old). Rooms we were given were 1 room in basement with only powder room, shared by anyone in the house, and 2nd room on 3rd floor. I had to walk up 3 flights in my pajamas in the mornings to take a shower in my parents room. Unacceptable!


  • 1 out of 5 Rating

    1

    My son who lives nearby in Harlem was getting married, so a year ahead of time I scouted out accommodations. When I visited Sugar Hill Harlem Inn, I found the innkeeper strange and a bit rude, but the rooms looked like just what we wanted. I read the mixed reviews, but hoped for the best. In January I made a week’s reservation for August. Three weeks beforehand, I noticed our rooms were still listed as available, but when I asked, he said he had our reservation. Then four days before we were to begin our stay (seven months after the reservation had been made and a week before the wedding), the owner notified us that he had booked someone else in our room for the weekend and week following, and that we would stay at his place for our first four days and try to make a reservation with another B&B, which he thought we could move to on the morning of our son’s wedding. He was adamant that he could have done nothing else than to give our rooms away to the other family who had just called. That night we got on the phone and quickly booked rooms elsewhere. The next day, having evidently rethought his position, he started calling us, but we let him know we had other plans and were canceling our entire reservation. Only at that point did he apologize. We were astounded. We’ve stayed in B&B’s all over the U.S. and Europe and had never encountered such unprofessionalism. I know now I should have listened to my first instinct.